IT Support Apprentice
Salary: circa £16,328 per annum
Full Time: 40 hours per week
Based at Albert Road Depot, Bristol
Can you help Bristol Waste nothing?
Do you want to work for a growing company based in Bristol? Are you looking for a full-time permanent job in a friendly and local company, where you will be a valued member of the team?
If this sounds like a role that you’d enjoy then we’d love to hear from you!
THE ROLE: You will be the first point of contact for ICT enquiries and work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues.
You will learn to resolve basic technical issues, troubleshooting and provide first line fixes for desktop, laptop, tablets, mobiles and Business Applications. You will have a professional approach with excellent communication skills. You will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core ICT services.
In exchange, we offer: a salary of £16,328 per annum, 25 days holiday entitlement; occupational sickness entitlement; access to a defined contribution pension scheme; access to a range of employee discounts and benefits within Perkbox; employee assistance programme; comprehensive training and various development opportunities, life assurance of two times salary, EE discounts for Bristol Waste employees, O2 discounts for Bristol Waste employees, free on-site parking (subject to availability), First Bus Commuter Travel Discount and Cycle2Work Scheme.
Requirements: It is essential to have 5 GCSE grades (C and above) or equivalent including Maths and English; experience working in a customer facing role, working with a diverse range of customers; an aptitude for logical reasoning and problem solving; excellent communication skills with the ability to translate technical information to a diverse range of customers; the ability follow processes and document work effectively; take ownership of delivery of wok to agreed service levels and standards; the ability to undertake basic investigation of issues with a problem-solving approach and an interest in IT combined with the ability to learn new skills and a willingness to commit to a structured Professional Learning Plan.
The ideal candidate will have experience providing IT support as part of a team, have a GCSE in IT, have demonstratable knowledge of Microsoft Office and Windows and have experience applying software upgrades and have the knowledge of how to roll back from unsuccessful upgrades.
TO APPLY
Complete an application via the link below, clearly demonstrating how you meet the criteria within the job description. The closing date to apply is 10 August 2020. If you’d like to speak to someone about your application, please contact The Recruitment Team on recruitment@bristolwastecompany.co.uk, or by phone on 0117 440 6676. Please note, if an application form is not completed via our website, we cannot guarantee your CV will be included in the interview shortlisting pack.
ABOUT US
Bristol Waste Company is responsible for refuse and recycling collection, street cleansing and waste disposal for the people of Bristol. We also run the city’s two Household Reuse Recycling Centres plus a growing Commercial waste business. We are an enthusiastic, forward-thinking company with an ambitious vision for Bristol. A key part of this is the clear need to influence behavioural change in the city with regard to waste, recycling and litter, and to involve and empower citizens, community groups and businesses, so that, together, we can make Bristol a cleaner and greener place that wastes nothing.
Bristol Waste Company is committed to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage or civil partnership status.
Our Company Values
We are Dedicated We are Curious We show Respect We take Ownership We are Collaborative We work Safe
* Please note that we do reserve the right to close application dates early in the event we receive high volumes of suitable applications. All our vacancies close at midnight on the stated closing date and late submissions will not be accepted. All applications will be shortlisted soon after the closing date. If you have not heard from us within three weeks of this date, you can assume that you have been unsuccessful at this stage. Thank you for your interest in vacancies at Bristol Waste.
