Team Bio:
This is an exciting opportunity to gain excellent customer service, admin skills and experience within the Client and Carer Finance Team.
What the team does:
The Financial Protection Team form part of Client and Carer Financial Services (CCFS). They are a dynamic and exciting team that provide an excellent finance service to vulnerable citizens, helping to manage their, billing and payments.
The role: You will assist and support the Financial Protection team in the provision of expertise and a high-quality financial service to our most vulnerable citizens. Day to day work will be varied and interesting. In a typical day, the work could consist of;
Contributing to the maintenance of financial records within Financial Protection and the wider team of Client and Carer Finance.
Running reports and updating records.
Responding to telephone and email enquiries and resolving routine matters at the point of contact with colleagues and members of the public to answer their enquiry.
To carry out financial transactions within various systems – this will be updating finance records, identifying and querying missing or inaccurate records and to process data in time for processing deadlines.
To provide documentation and information with attention to detail.
To carry out data input as required - updating and amending finance records.
To contribute to process improvements or better ways of working.
The job offers an opportunity to gain skills in:
Time management: Working to a deadline driven environment.
Admin skills: Responding to emails, writing up notes on the system.
Customer service skills: Speaking to customers on the telephone and actioning their financial requests and helping them with their queries. Responding to service users and other healthcare professionals via e-mail.
Teamwork: Working closely with others to resolve queries.
This role will provide an insight to the Adult Social Care function within Bristol City Council.
This programme last 18 months with 3-6 months for the End point Assessment.
Applying for an apprenticeship
To apply for an adult apprenticeship you must be aged 16 years or over, at the start of employment with qualifications in English and Maths. If you do not have these, then you must be prepared to study for the Function Skills Level 2 in both subjects alongside your apprenticeship.
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice – mixing both home and office working.
We value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from young; Black, Asian and minoritised ethnic, and Disabled candidates who are currently under-represented within the Bristol City Council workforce. Appointments will be made on merit.
Join us and you’ll receive membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
Please contact bristol.apprentices@bristol.gov.uk for further enquiries.
How do I apply?
If you share our values and are ready to be part of our exciting journey please select the apply button below.
To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
