Permanent, Full Time 37 hrs per week average. 12-hour shifts working the following; 2 weekly shift pattern Monday, Tuesday, Friday, Saturday Sunday, Wednesday Thursday 7.30am to 19.30 Includes weekend and Bank Holiday working.
We are seeking to recruit a Team Leader.
This exciting opportunity has come up at the Bristol Operations Centre; Bristol City Council’s multi-functional and innovative 24/7, 365 city control centre. We are looking for an enthusiastic and competent Team Leader to be part of the Bristol Operations team. You will be determined and able to ensure effective day to day service provision within the Operations Centre and able to lead a team by providing effective supervision and specialist technical support to staff and advice to customers, to achieve optimal and timely resolution of complex and/or escalated queries, including complaints.If you haven't already done so, then visit our recruitment site for full details of the opportunity.
We are looking for someone who:
The Bristol Operations Centre, situated in the heart of the city, delivers ‘critical’ services 24/7/365 from a modern, regulated, and secure environment to a range of internal, external, public, and private customers.
Services include:
Training: comprehensive training will take place over the probation period.
Flexi time does not apply to this post and you will be office based but able to work from home on occasions.Please note this job is not suitable for job share.
You will be working in a 24/7 emergency critical response environment, with the requirement to work across different shifts patterns.
You would also be expected to attend monthly Team Meetings, which might be out of your shift pattern. You would receive TOIL for this time.
Please note that this post is subject to Police vetting (NPPV 2) and an Enhanced DBS Check.
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. In this role, you would be mostly working from the Operation Centre, with the opportunity to work from home up to once per month. Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. You will receive 25 days per year annual leave, raising to 30 days after 5 years service, plus bank holidays. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
How do I apply?
If you share our values and are ready to be part of our exciting journey please select the apply button below.
To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
For more information contact [email protected]
At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.