Job profile

2 x Part Time (20hrs) Permanent

BG8: £24,948 - £26,845 pro rata, standby allowance £1,711PA

Working days: Monday - Friday 4hrs per day between 9:30 - 3 (flexible)

We operate a 24hr Emergency Call Out Service. Therefore, you will be required to cover standby out of hours. You will cover 9, 12-hour sessions over an 8-week period, which includes one weekend (which counts for 4 of the sessions). These standby sessions can fall on your non-working days. ALL Wardens cover the same number of standby sessions, regardless of contract type. This means that part time staff will cover the same number of sessions as full-time staff (9 over 8 weeks).

Are you caring, reliable, motivated, and enthusiastic? Are you looking for a job which is rewarding, with no two days the same, which lets you make a difference to older residents remaining independent in their homes?

We are looking for Sheltered Housing Officers to join our friendly and supportive team where collaborative working is essential. 

We need people who are flexible with a customer focussed working style. We are looking for people who are great communicators, who are well organised and able to prioritise their workloads including managing emergency situations when they arise.

You will enjoy working in a mutually supportive and collaborative team environment as well as being able to work well on your own initiative.

What will you be doing?

Approximately 1100 residents aged over 60 have homes in our sheltered housing across the city.

The Sheltered Housing Officer is a front-line role delivering our service to residents in their homes, working in sheltered housing sites across the city.

As a Sheltered Housing Officer, you will meet with residents regularly to identify and agree together any support needed to help residents maintain their independence in their homes. This could include support with health and mobility, financial well being and linking to care and support.  

You will need to complete support plans and be able to use IT systems to enter and retrieve information.

You will work with various health, support organisations and care providers to ensure that we help residents maintain their independence and well-being

You will carry out regular well-being checks with residents each week, completing follow ups and referrals where needed and working closely with Housing Officers on tenancy management including supporting lettings and highlighting any site issues to help deliver residents priorities.    

We provide a 24-hour alarm response service which you will help deliver, including lifting people (where it is safe to do so) who have fallen using a lifting cushion.  

The lifting service reduces calls for the emergency services and can improve outcomes for residents.

We operate an 8-week standby rota. You will be required to cover standby to be available to respond to alarm calls out of hours for 9, 12-hour sessions over an 8-week period, which includes one weekend (4 of the sessions). These standby sessions can fall on your non-working days.

What we are looking for

You must have:

• Excellent communication skills, with a good level of English (both written and spoken).
• Knowledge of IT systems and digital technology.
• The ability to respond flexibly to changing needs, and cope with sudden crises and change.
• Ability to learn processes, how to use alarm systems and lifting cushions.
• The ability to work effectively as part of a team, to work without direct supervision, and be self-reliant.
• A valid driving license and your own car.
• Able to work shifts including evenings and weekends.

Please note that this role is subject to an Enhanced DBS Check.

We provide:

• A regular working pattern to include evenings and weekends.
• Great rates of pay with shift pay and standby allowances.
• A full Induction and on-going training relevant to the role.
• Benefits of being employed by Bristol City Council including a mileage allowance.
• The cost of your DBS Check.
• A uniform. 

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

It is Bristol City Council’s practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview.

If you would like an informal discussion, please e-mail Tonia Breach or Amy Bennison STOP@bristol.gov.uk

If you require help and support with filling out the application form, please contact our Health and Social Care Employment Navigator Lisa Parkinson at ICP@bristol.gov.uk

At Bristol City Council, we value having a workforce as diverse as the City we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.