A fantastic opportunity has arisen for a motivated individual who is looking to develop their administration and customer service skills. Bristol City Council’s translation and interpreting team are seeking a proactive individual to support the day-to-day management of translation and interpreting booking requests. We will be offering a 24 month contract to complete this 18 month programme plus end point assessment.
What will I be doing? – You will be working with a small team whose primary objective is to manage translation and interpreting booking requests from other Bristol City Council departments and external organisations.
You will provide administrative support to the team and the service. You will use our booking portal to ensure booking requests can be fulfilled within agreed deadlines. You will regularly communicate with customers by telephone and email. You will coordinate telephone interpreting calls.
What do I need to have? – You will need excellent customer service skills including the ability to communicate across different channels, telephone, email, SMS and face-to-face.
You will need to be able to multitask and meet deadlines.
You will have a good understanding of technology, including email, word processing and internet/browser.
Applying for an apprenticeship
To apply for an adult apprenticeship, you must be aged 16 years or over, at the start of employment with qualifications in English and Maths. If you do not have these, then you must be prepared to study for the Function Skills Level 2 in both subjects alongside your apprenticeship.
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice – mixing both home and office working.
We value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from young; Black, Asian and minoritised ethnic, and Disabled candidates who are currently under-represented within the Bristol City Council workforce. Appointments will be made on merit.
Join us and you’ll receive membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
Please contact bristol.apprentices@bristol.gov.uk for further enquiries.
How do I apply?
If you share our values and are ready to be part of our exciting journey please select the apply button below.
To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
